Privacy Policy

1. Information We Collect

We may collect certain information when you use our platform.

Information Provided by Users

When you create an account or use certain features of the website, we may collect:

• First and last name
• Email address
• Country of residence
• Reservation and rental-related information
• Messages sent through the platform

Payment Information

Payments made through the platform are processed by secure third-party payment providers such as Stripe.

Renta Mexico does not store full credit card numbers.

Certain transaction details may be stored in order to:

• confirm payments
• prevent fraud
• manage refunds or disputes

Automatically Collected Information

When you use the website, certain technical information may be collected automatically, including:

• IP address
• device and browser type
• pages visited
• date and time of access

This information is used only to improve the functionality and security of the platform.

2. How We Use Information

The information we collect may be used to:

• create and manage your account
• facilitate communication between tenants and property owners
• process payments and reservations
• improve the security of the platform
• detect and prevent fraud or abuse
• improve user experience

We do not use your personal data for unrelated purposes without your consent.

3. Sharing of Information

We never sell personal information.

However, certain information may be shared with third parties when necessary to operate the service.

Service Providers

We may share information with trusted service providers, including:

• Stripe for payment processing
• hosting and cloud infrastructure providers
• analytics or security service providers

These providers only receive the information necessary to perform their services.

Legal Requirements

We may disclose certain information when required by law or when necessary to:

• comply with legal processes
• prevent fraud
• protect the legal rights of Renta Mexico

4. Payments and Financial Processing

When a payment is made through the platform, it is processed by a third-party payment provider.

Renta Mexico acts solely as a technology platform facilitating payment collection between tenants and property managers or property owners.

Payment information is processed by the payment provider and is not stored directly on our servers.

For more details about how payments are protected, please visit:

https://rentamexico.com/PaymentSecurity

5. Data Retention

We retain personal information only for as long as necessary to:

• provide our services
• comply with legal obligations
• prevent fraud or abuse

When information is no longer required, it may be securely deleted or anonymized.

6. Data Security

We implement several security measures to protect your information, including:

• secure HTTPS connections
• protected data storage
• restricted access for authorized personnel
• monitoring for suspicious activity

While we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

7. Cookies

Our website uses cookies to:

• maintain your login session
• remember certain preferences
• improve user experience

You may disable cookies in your browser settings, but some parts of the website may not function properly.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• access the personal data we hold about you
• correct inaccurate information
• request deletion of your personal data
• withdraw consent for certain data uses

To exercise these rights, you may contact us.

9. Children

Our platform is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

10. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

This Privacy Policy may be updated occasionally to reflect legal or technical changes.

Users are encouraged to review this page periodically.